Privacy Policy pk7 –
Your Data Security Is Our Priority

1. Introduction

Pk7 is committed to protecting the privacy and data security of all our members. As an online casino platform serving users in Malaysia, we understand that your trust is the foundation of the service we offer.

This Privacy Policy clearly outlines the types of information we collect from you, the purpose of that collection, who may have access to it, and the steps we take to keep your data safe at all times. We encourage you to read this document carefully and to contact us should you have any questions.

2. Information We Collect

We collect various types of information depending on how you interact with the PK7 platform. Generally, this information falls into two main categories: information you provide directly, and information collected automatically while you use our platform.

Information Type	Example	Purpose of Collection
Identity Information	Full name, date of birth, identity card number	Identity verification (KYC) and legal compliance
Contact Information	Email address, phone number, residential address	Account communications and customer support
Financial Information	Bank account number, digital wallet details	Processing deposits and fund withdrawals
Usage Data	Gaming history, wagering records, session times	Service improvement and fraud detection
Technical Data	IP address, device type, web browser, operating system	Account security and platform optimization

We do not collect sensitive information such as biometric data, medical records, or religious information unless specifically required for legal compliance purposes and with your explicit consent.

3. How We Use Your Data

Every piece of data we collect is used for clear and legitimate purposes. pk7 does not sell your personal information to any third party for marketing purposes. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and manage your member account, including the required KYC process.
• Transaction Processing: To securely process deposits, withdrawals, and all financial activities within your account.
• Platform Security: To detect and prevent fraud, money laundering, and unauthorized access to your account.
• Legal Compliance: To fulfill legal obligations and regulations related to our platform's operations.
• Customer Support: To provide effective assistance when you reach out to our support team.
• Service Communications: To keep you informed about account updates, promotional offers, and relevant platform information.
• Service Improvement: To analyze usage patterns and improve your gaming experience and platform interface.

4. Information Sharing

Pk7 maintains a strict policy on sharing members' personal information. We only share your data in the following situations and with approved parties:

• Trusted Service Providers: Payment providers, KYC service providers, and technical infrastructure providers bound by strict confidentiality agreements.
• Authorities: When required by law, court order, or direction from a legitimate regulatory authority.
• Fraud Prevention: With identity verification agencies or industry bodies to detect and prevent fraudulent activity.
• Business Transfers: In the event of a company merger, acquisition, or asset transfer, with prior notice provided to you.

5. Data Security

Protecting your personal data is pk7's top priority. We implement multiple layers of integrated security to ensure your information is always shielded from cyber threats and unauthorized access:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with advanced SSL encryption.
• Stored Data Encryption: Sensitive information such as financial data and identification details is stored in encrypted form in our database.
• Two-Factor Authentication (2FA): An additional security layer is available for all member accounts to prevent unauthorized access.
• Continuous Monitoring: Our systems are monitored around the clock to detect any suspicious activity or intrusion attempts.
• Internal Access Controls: Only authorised personnel may access member personal data, and all access is logged for audit purposes.

While we take all reasonable precautions, no security system can be guaranteed 100% safe. You also play an important role by keeping your password and login credentials secure.

6. Cookies and Tracking Technologies

The pk7 platform uses cookies and similar technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login sessions and account security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for continuous improvement purposes.
• Functional Cookies: Saving your preferences such as language and display settings for a more personalized experience.

You can manage your cookie preferences through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the PK7 platform.

7. Your Rights

As a pk7 member, you have certain rights regarding your personal data. We respect these rights and strive to make it easy for you to exercise them:

To exercise any of the above rights, please contact our support team via live chat. We will process your request within a reasonable timeframe, not exceeding 30 calendar days.

8. Data Retention and Deletion

Pk7 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Account Data: Retained for as long as your account remains active and for a defined period after account closure to meet audit requirements.
• Financial Transaction Records: Retained for a minimum of seven years in accordance with standard legal requirements for financial institutions.
• Security Logs: Retained for as long as necessary for security investigation and fraud detection purposes.
• Communication Data: Retained for two years for customer support and dispute resolution purposes.

When data is no longer needed, it will be securely deleted or anonymised using industry-approved procedures.

9. Changes to the Privacy Policy

Pk7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page regarding the changes.
• Sending email notifications to registered members if the changes materially affect your privacy rights.

It is your responsibility to review this page periodically. Continued use of the PK7 platform after any changes are published will be considered your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the pk7 platform — the fastest way to get a response.
• Support Email: [email protected] — for inquiries that require a written response or involve supporting documents.

We are committed to addressing every privacy-related enquiry seriously and ensuring your rights as a pk7 member are fully respected at all times.